Return & Refund Policy

Effective Date: [04.05.2026]

At GlowVia, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

We accept returns under the following conditions:

• Item must be requested for return within 14 days of delivery.
• Item must be unused, unworn, and in original packaging.
• Proof of purchase (order confirmation) is required.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as final sale
• Products that have been used or damaged after delivery
  

3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

• Refund will be processed to your original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

4. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company (it may take time before refund is officially posted)
• Then contact your bank

If you’ve done all of this and still haven’t received your refund, contact us at: daniel@glowedge.store

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us.

6. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

7. Contact Us

If you have any questions about returns or refunds, contact us:

Email: daniel@glowedge.store
Store: GlowVia